Shipping & Returns

Last updated: 9 October 2026

14-day change-of-mind returns

You may request a change-of-mind return for an eligible piece within 14 days of receiving it. The item must be unworn, undamaged and returned with its original packaging. The 14 days are for making your request; you do not need to have the item arrive back with us within that period.

Pierced earrings

Pierced earrings are currently excluded from change-of-mind returns. This exclusion does not affect your rights if an item is faulty, damaged, incorrect, misdescribed or otherwise fails a consumer guarantee.

How to request a return

Sign in to your customer account, open your order and select the return-request option for an eligible delivered item. You can also email jason.m.dsouza@gmail.com or use our Contact page. Include your order number, the item, the date you received it and your reason for returning it. For a product problem, include a description and photographs if available.

Please wait for our return instructions and return address before posting your item. Contacting us within the 14-day period preserves a timely change-of-mind request even if an online return option is unavailable or shows an incorrect delivery date. We will assess eligibility against the date you actually received the item.

Postage and refunds for voluntary returns

You pay for tracked return postage for a change-of-mind return. Pack the item securely and keep your tracking and postage receipt. We do not provide free voluntary returns or charge a restocking fee.

After receiving and inspecting an accepted change-of-mind return, we refund the price paid for the returned item to the original payment method. Original shipping charges are not refunded for voluntary returns where permitted by law. Your payment provider may take additional time to show the refund.

Faulty, damaged, incorrect or misdescribed items

Nothing in this policy excludes, restricts or replaces your statutory rights, including under the Australian Consumer Law and any other applicable consumer-protection law. The 14-day window, unworn condition, original-packaging requirement, pierced-earring exclusion and voluntary postage terms do not limit claims under those rights.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

If an item is faulty, damaged, incorrect, unsafe, not fit for purpose or does not match its description, contact us so we can assess the issue and provide the repair, replacement, refund or other remedy required by law. You do not need the original packaging to make a consumer-guarantee claim. We cover reasonable return costs for a confirmed product problem and refund shipping or other amounts where required by law. Keep any postage receipts. If an online return option is unavailable, please contact us directly; this does not affect your statutory rights.